IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
The Membership Administrator is part of a team that is responsible for maintaining and supporting current members and supporters and developing new membership initiatives.
Maintaining current members and supporters
- Assist with timely execution of member mailings (magazine, renewals, appeals etc).
- Assist with the collection of subscriptions from members and maintaining associated records of members and supporters on ThankQ database.
- Work with the Finance team to ensure membership monies are processed correctly.
- Assist with providing appropriate training for Plantlife staff who need to use ThankQ for effective working.
- Assistance with lapsed member programme.
Develop and implement initiatives for new members
- Contribute your experience and feedback from current initiatives to team discussions to develop new member/supporter initiatives e.g. future appeals and merchandise.
- Research into organisations or societies that might be a target for membership recruitment.
Administration
- Day-to-day customer service for members including dealing with telephone and email enquiries.
- Assist with the maintenance and development of the membership, merchandise and staff sections of the Plantlife website.
- Maintain merchandise stock.
- Send out new membership packs.
- Assist with compiling and distributing the member e-news.
- Filing of all membership documents.
- Look after the administration of the London Marathon.
- Process incoming membership post.
- Provide cover for all Membership Team tasks as appropriate.
Other reasonable duties as required by the Head of Membership or Director of Development from time to time.
PERSON SPECIFICATION
Essential
- At least one years experience of providing administration support
- Excellent written and spoken English
- Excellent IT skills, especially Microsoft Office
- Ability to multi-task, prioritise and manage a large workload
- Good time-management and organisational skills
- Strong people skills evidenced by friendly, polite and helpful manner
- Demonstrable ability to work effectively as part of a team
- Flexible working style and willingness to ‘go the extra mile’
- Supportive and energetic with good sense of humour
- Experience working with a contact management database
- Experience of working with the public and delivering customer service
- Experience of working with volunteers
- Interest in wildlife conservation
- Knowledge of the voluntary sector
Desirable
KEY TERMS AND CONDITIONS
Salary
£18,000 pro rata
Hours
28 hours per week
Length of post
Permanent
Holidays
Five weeks/pa and Bank Holidays.
Other benefits
- Contributory pension scheme
- Free eye test
- Office closed between Christmas and New Year in addition to holiday entitlement
- Additional day’s leave awarded on completion of 1st, 3rd, 5th and 7th year’s employment
- Time off in lieu available
- Death in Service benefits
ESSENTIAL INFORMATION
Plantlife International (“Plantlife”) is a charity registered in England and Wales and with the Office of the Scottish Charity Regulator. Plantlife is also a registered company in England and Wales.
Established in 1989, Plantlife International is the only UK charity dedicated to conserving wild flowers, plants and fungi in their natural habitats and helping people to enjoy and learn about them.
Our charitable aims and objectives are simple:
- To improve the fortunes of threatened wild plants in the UK and overseas
- To help everybody – young and old- to enjoy wild plants and to get involved in their conservation
- To campaign for policies and practices to sustain wild plants
We own 23 nature reserves across the UK and carry out conservation and outreach work on our own land and in partnership with others, such as the National Trust, RSPB and the Forestry Commission. We advise landowners and publish best practice guidance. We carry out research and gather data to inform government policy. We engage people of all ages and abilities in plant conservation and education and give everybody opportunities to enjoy wild flowers. We work overseas with bodies such as the IUCN and Kew and, as a lead partner in the Global Strategy for Plant Conservation, identify Important Plant Areas across the world and plan their conservation with government and community groups.
Plantlife has its main office in Salisbury, Wiltshire but also maintains offices in Wales, Scotland and at one of its nature reserves, Ranscombe Farm, in Kent. Plantlife owns and runs 23 nature reserves across England, Scotland and Wales covering more than 4,500 acres.
For more information please visit our website at www.plantlife.org.uk
Please email a CV and covering letter to jobs@plantlife.org.uk.
Closing date for applications: Friday 23 October 2015
Interview date: Wednesday 28 October 2015
If you have any questions or would like an informal discussion about the role then please call Amy Sturman, Membership Development Manager on 01722 342760 or email Amy.Sturman@plantlife.org.uk.
