Due to the retirement of our current Membership Officer we are now looking
to recruit a Membership & Visitor Centre Manager to work at our Sculthorpe
Moor Nature Reserve - Norfolk
Do you have excellent team leadership skills and experience of working with
targets in a busy visitor and membership office environment? We’d like you
to bring those skills to our conservation charity. We need you to support
our existing members and help us grow our membership.
About the role
Visitors and our members are a vital part of what we do. As a charity, every
penny we raise goes back into the continued conservation of our reserves
and work through our projects. As the manager for the membership and visitor
welcome team, you’ll lead by example, seizing all opportunities to grow
our income at the visitor welcome, from promoting the benefits of our membership,
to gift aid and direct debit schemes. You’ll be responsible for inspiring
the visitor centre team of staff and volunteers to achieve membership targets,
as well as delivering your own.
You’ll coach and motivate the team to ensure a high standard of customer
service. You’ll be responsible for the presentation of the visitor reception
and making sure your team is always aware of what’s happening at the property
that your visitors can enjoy. You’ll tell your visitors about the Trust’s
work we do and what their money is funding.
The other part of this role will be to administer our existing membership
schemes.
To succeed in this important role, we are looking for someone that can deliver:
Outstanding customer service skills
Experience of working in a retail or tourism environment
Great people management skills
Confidence working with sales and membership targets
Genuine enthusiasm for working with people
Good understanding of the Trust and what we do
Experience recruiting and training new team members
Understanding of a conservation environment
Is competent in processing financial and HMRC claims