Member Manager - Winchester, UK

• Member and Client responsibility: work as part of team to manage relationships between Earthworm and assigned member/client companies.;
• Commercial Management: development of proposals, budgets, work plans and reports for existing and new member/client companies;
• Business Development: cultivate relationships with prospective members; and deepen relationships with existing members/clients;
• Project/programme responsibility: ensure delivery of requirements in line with member/client expectations and those of Earthworm. Monitor progress through engagement with field and specialist teams, including regular communications with the member/client;
• Transparency: promote effective member/client communications through the joint development and execution of communication tools and documents showing progress achieved;
• Support the development of EF’s activities globally, across all sectors in which EF is present.

The successful candidate will initially be responsible for managing EF’s relationship with a major FMCG in the home and healthcare category and supporting with business development of prospective Member companies. These responsibilities may change over time.

• Minimum 5 years relevant professional working experience working with business clients, ideally in the consumer goods sector;
• Global supply chain experience from a business development/sales, relationship management, supply chain management, and/or sustainability perspective. Knowledge of natural raw materials and agricultural commodities an advantage;
• University degree or higher-level qualification in a field related to business management, the environment, sociology/anthropology or international development (or equivalent professional experience);
• Strong understanding of business supply chains and sourcing issues;
• High interest in environmental and social responsibility issues;
• Exemplary relationship management skills, with proven track record of managing and developing existing clients and developing new ones;
• Outstanding communication and interpersonal skills with both internal and external stakeholders at all levels;
• Ability to take complex information and share with varied audiences in a targeted and relevant way to promote understanding and engagement;
• Strong analytical skills, including the ability to work with large data sets, synthesise findings and identify key issues and risks. Excellent attention to detail;
• A natural planner and organiser, able to prioritise and organize own work schedule, with proven project management skills and experience, effectively driving multiple projects simultaneously;
• Excellent team player, ideally used to working with multidisciplinary and multicultural teams in a matrixed global organisation and adept at fostering cross-boundary collaboration;
• Experience with managing conflict situations, including having difficult conversations with external or internal team if needed, in a constructive way to achieve the desired outcome;
• A creative problem solver, able to qualify situations, take informed decisions, and work with relevant stakeholders to overcome complex problems;
• Comfortable in fast-moving, high-pressure, complex and changing environments;
• Positive attitude and used to working off own initiative;
• Willingness to learn and adapt;
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Language skills:

• Fluent English (written & spoken);
• Other languages an advantage.

Personal characteristics:

• Passion for working on issues related to sustainability, resilience, and supply chains.
• Hands-on, practical, innovative.
• Takes initiative, is proactive and has a positive attitude.
• Ability to work within a multidisciplinary and multicultural team.
• Ability to handle multiple tasks and work autonomously.
• Committed to Earthworm Foundation values:
  • Action oriented;
  • Entrepreneurial spirit;
  • Client-focused;
  • Collaborative and communicative;
  • Humble;
  • Respects different perspectives.

Working conditions / Physical effort:

• Office based in Winchester, UK;
• Regular travel within the UK;
• Occasional travel in Europe and to long-haul destinations, such as field sites in SE Asia;
• Our global operations span many time zones, which means staff may be required to work outside office hours.

Other information:

• Open-ended contract;
• Full-time position;
• UK national or authorisation to work in the UK required.