<< Back

This job listing is no longer active.
Please use our Environment Jobs Search to find current vacancies.


IT and Information Management Support Officer (Peterborough or Aberdeen)

Reference     (Please mention Stopdodo/Environment Jobs in your application)
Sectors   Fundraising, Admin, IT
Location   England (East Anglia)
Town/City   Peterborough
Salary   £24,250
Type   Fixed Term and Permanent Roles
Status   Full Time
Level   First Level
Deadline   28/09/2021
Company Name   Joint Nature Conservation Committee
Contact Name  
Telephone   01733 562626
Also Listing:
We’re the environment’s best kept secret. Established in 1991, we’re the UK’s statutory adviser on issues affecting the natural environment across the UK and internationally. Our primary role is advising all four Governments of the UK. With most of our work being within Government, our public profile is low but our impact is high.

What’s the role?

As an IT and Information Management Support Officer you’ll work, as part of a small but highly experienced team, monitoring and maintaining the computer systems and networks of the JNCC as well as working closely with the Information Management teamlet.

You will be working within first or second-line support installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems for staff, either over the phone or in person as well as helping to monitor, manage and develop the JNCC Microsoft 365 environment. Working with the Information Management teamlet, you’ll provide technical support to implement and maintain information management polices as well as the day-to-day collection, management, preservation and delivery of information to the target audience. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.

This is an excellent opportunity for you to build on your existing skills and deepen your knowledge in current and emerging technologies.

You’ll be able to learn from experienced colleagues who will share their expertise with you in order to deliver a quality service.

Job description

Post Duties

You'll be responsible, as part of a Team, for the smooth running of computer systems and ensuring that users get maximum benefits from them. Individual tasks vary depending on needs.

• Install and configure computer hardware operating systems and applications

• Monitor and maintain computer systems and networks

• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Provide support, including procedural documentation and relevant reports

• Support the roll-out of new applications

• Set up new users' accounts and profiles and deal with password issues

• Respond within agreed time limits to technical calls logged through the IT help desk system, prioritising these were appropriate

• Test and evaluate new technology, either individually or as part of broader projects

• Liaise between Information Management and IT to support technical delivery of the Microsoft 365 roll out project.

• Work closely with the information management specialist to support information management requirements within the Microsoft 365 environment.

• Support staff with new ways of working within the Microsoft 365 environment


Please demonstrate in your statement of suitability your reasons for applying and any other information you feel may be relevant to your application.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Developing Self and Others
  • Working Together
  • Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

  • Understanding of Exchange and Active Directory objects such as Distribution List, User Domain accounts, Service Accounts, etc.
  • Experience in Identifying, troubleshooting, and resolving user requests/incidents
  • Excellent communication skills with some experience of writing guidance and/or training material on technical subjects for a mainly non-technical audience.
  • At least one year’s experience of working with a range of Microsoft 365 services
  • 1-2 Years’ experience of working in an IT department and preferably in a help-desk or technical support environment
  • A general understanding of information management
  • Experience of researching user needs to identify technologies to fit business requirements


Equality and diversity

JNCC is committed to creating an environment where everyone feels valued and respected and see this as a good place to work. JNCC has a responsibility to ensure that we have an inclusive culture where discrimination, harassment, bullying and prejudice will not be tolerated. Our selection process is determined on fair and open competition and regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, sexual orientation, marriage and civil partnership.

Continuous professional development (CPD)

Employees are encouraged to keep developing skills and professional knowledge.
JNCC has made available, and encourages employees to use, on average, five working days per annum for CPD activities with access to related funding

Leave entitlement

JNCC annual leave allowance is 25 days per annum. After five years’ service, leave entitlement increases to 30 days per annum.
In addition to annual leave, JNCC offers 12 public and privilege days per annum, three of which are explicitly reserved for office closure between Christmas and New Year.

Work/life balance

JNCC supports flexible working hours and practices to help employees strike a good balance between work life and personal life.

Our policies are family-friendly and include flexi-time, flexible working patterns, compressed hours and dispersed working. JNCC also offers paid maternity, paternity, adoption and shared parental leave, over and above the minimum statutory entitlements. Some work/life balance benefits are available following a minimum length of service.

Any move from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Civil Service Pension

Employees will have the opportunity to join Civil Service pension arrangements, which include a valuable range of benefits. JNCC makes a significant contribution to the cost of employee pensions.

Employee Assistance Programme

JNCC provides employees with a free and confidential support service which gives unlimited access to information, advice and emotional support to help employees prepare for and manage all of life's ups and downs, events and challenges.

Trade Union

JNCC has entered into a partnership agreement with its recognised Trade Unions: Prospect and PCS, which employees are able to join and be involved with.

Salary sacrifice schemes

Employee Discount Scheme

Civil Service Sports Club

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
As part of the application process you will be asked to complete a CV and a statement of suitability. In your statement, refer to the responsibilities and experience section of this advert to show how you’re suitable for the role. Make your statement no longer than 1000 words.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :   Recruitment Team
Email :   recruitment@jncc.gov.uk
Recruitment team :
Email :   recruitment@jncc.gov.uk

Further information here

Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact recruitment@jncc.gov.uk in the first instance.

<< Back