Customer Engagement Officers

Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. The position of Customer Engagement Officer (CEO) is an exciting opportunity to work in a key role in the delivery of our partnership programme with Thames Water.

London and the South-East have been designated as areas of 'Severe Water Stress' by the UK Government and, as such, it is vital that we use water more wisely, reduce wastage and learn to save water for future generations.

The Customer Engagement Officer (CEO) provides key support in the delivery of the Thames Water Smarter Homes Metering Programme by contacting Thames Water customers, generating appointments by telephone, or occasionally undertaking these activities door to door.

The role directly supports the programme’s Smarter Home Visit Advisors (SHVAs) who visit customers and carry out activities such as providing on-site advice and the installation of free water-saving devices.

Apply now

Download an application form and the Job Description & Person Specification from our website

Please send your application form and recruitment monitoring form, quoting reference 514/CEOTW, to londonjobs@groundwork.org.uk

This is a rolling recruitment process, so please submit your applications as soon as possible. The post will stay live until all the positions have been filled.

For further information and to discuss the role please contact Thiago Campos at Groundwork London on 07710 390396.

Interview date: TBC with applicants

Groundwork London is an equal opportunities employer and welcomes applications from all members of the community