Are you an experienced Community Liaison Manager / Officer?
This is an exciting opportunity to promote recycling and reduce waste in Somerset, reinforcing the need to recycle more.
A greener, more environmentally-friendly UK is possible – and we’re making it happen.
As Community Liaison Manager for our refuse and recycling collection service in Somerset, part of SUEZ recycling and recovery UK’s contract with the Somerset Waste Partnership, you’ll be contributing to an ever growing established company that’s helping customers reduce their impact on the environment and conserve natural resources.
In 2020 SUEZ will begin to roll out Somerset’s new Recycle More service that will allow residents to recycle more than ever before.
About the role
- Salary: £40,906 (including generous car allowance and 10% non-contractual bonus) + benefits
- Full-time, permanent role
- Based in Bridgewater, Somerset
What will I be doing?
- You will be the key interface between the public, operations team and the Somerset Waste Partnership, to help promote the new service and drive long term improvements to the service through innovation, behaviour change and effective communications.
- They will support the contract wide initiative of offering excellent customer service, surveying customer experience, making suggestions for improvements and supporting customers to use the service correctly.
- A core part of the contract management team, the role involves analysing operational data to identify service trends and highlight operational issues, providing insight and direction for proactive continuous improvement to the service.
- You will be the face of SUEZ in Somerset, managing all external and internal communications on a day to day basis and relationships with stakeholders across the county to protect, enhance and promote our reputation.
- The role will also work with the Somerset Waste Partnership to manage a fund established to support and incentivise local initiatives and innovation to increase recycling and reduce waste.
- The role reports to the Corporate Affairs Manager for the South and sits within the 20 strong communications department within SUEZ recycling and recovery UK. You will maintain a close working relationship with the Contract Director responsible for the contract and the Somerset Waste Partnership team.
What are the requirements?
- You will be confident and out-going in nature and be able to engage with and speak to a variety of different individuals, groups and organisations, .
- You will have experience in developing, delivering and evaluating your own projects, and as a result will be confident working on your own and with others to make these happen successfully.
- You must be able to create, lead or participate in teams for a range of purposes (i.e. for an event, to produce a particular programme, or launch a campaign). The ability to generate ideas and initiatives and see them through to fruition is important.
- You will have the ability to write clear, compelling copy for a range of channels and audiences. Experience of media relations is also desirable but not essential.
- With such a varied role, good prioritisation and multi-tasking skills will be essential in order to deliver excellent work on time and to the required standards.
- You will contribute to the budgeting process and will be expected to analyse service data, therefore proficiency in Microsoft Excel is essential, and the ability to analyse and summarise data and information, and use this to identify trends and make recommendations is desirable.
- Previous experience in a customer service or client facing role is required and knowledge of the waste and/or environmental sector is desirable but not essential.
- You should be educated to a high level.
To apply, please send your CV and covering letter to gary.shimmin@suez.com
Closing date: 28th February 2020
*No agencies please*
Who we are:
SUEZ recycling and recovery UK is a forward-thinking company recognised as one of the top places in the UK to work. We are proud of the fantastic opportunities for personal growth and development we offer our people. As we continue to develop and grow, you can play an important part in the essential work we are doing to make businesses and communities more sustainable.
Working at SUEZ recycling and recovery UK is not like most jobs – it means striving to secure our planet’s resources and being part of the resource revolution. By joining us, you will help to safeguard the environment and the public through essential waste and water management services, contribute to the sustainable development of communities, businesses and regions, and promote the emerging low-carbon circular economy.
With a raft of benefits, family-friendly policies and excellent remuneration packages, there’s never been a better time to join SUEZ recycling and recovery UK. A friendly and supportive place that you will love to work in, we believe creativity, clear communication and our drive for excellence are the keys to our success. If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.
