Please note this is a re-advertisement. Previous applicants need not apply.
ISEAL Alliance is seeking to fill the position of Senior Manager, Membership and Services. ISEAL is the global membership association for sustainability standards that includes many of the leading standards and certification schemes worldwide. Please find out more about us on our website www.iseal.org.
The Senior Manager, Membership and Services leads a team focused on expanding ISEAL’s role as the leading global expert in credible sustainability standards. This will be achieved through regular revision of ISEAL’s Codes of Good Practice, high-quality growth in ISEAL membership and subscribers, global training and services provision, and managing the process by which members and applicants demonstrate compliance with ISEAL’s Codes.
The Senior Manager will have direct responsibility for increasing and diversifying our membership and the ISEAL Community of subscribers, and for substantial international growth in our training and services programme, marketed to sustainability standards and their users. The role will take the lead in identifying, creating and delivering relevant training in close liaison with other technical staff at ISEAL. They will supervise a team of two responsible for code revision and member compliance activities, as well as an additional support role on membership and services. The Senior Manager will report directly to the Executive Director.
The successful candidate will have experience in both membership development and training, with an emphasis on marketing or sales, and customer service. They will have developed and implemented services and/or training programmes that are delivered across different cultural contexts. The individual will bring experience in budget and programme management, and strong interpersonal skills. Finally, the individual is committed to sustainability and, ideally, has some background with sustainability standards.
Responsibilities
Membership and Community Growth
- Lead implementation of membership and subscriber growth strategies, including outreach to prospects and support to staff to communicate about membership
- Together with other senior management, review membership and subscriber structures and develop growth strategies and fee structures
- Develop and implement services for subscribers in the Community to add value and build retention
- In collaboration with the Credibility Manager, lead on developing a “pathway to membership” to streamline the application process, and support efforts to balance the rigour and value of compliance systems
- Oversee and optimise systems for tracking potential applicants and administration of new and renewing subscribers
Training and services
- Implement and expand a global services strategy, determining what training and services to offer and coordinating with technical staff on content creation and delivery
- Market the services programme, aimed at supporting existing customer relationships and reaching new audiences.
- Manage contract negotiations, pricing schedules, tracking and marketing systems, and other policies required to effectively implement the services programme
Team Management
- Supervise Manager and Assistant level staff
- Manage the membership and services budgets to meet revenue and expense targets
- Additional responsibilities as assigned by supervisor
Experience, Knowledge and Attributes
- Graduate degree in a relevant subject or an equivalent combination of relevant experience and/or education and training
- Track record in a similar sales and marketing role, including setting and meeting revenue targets
- Experience with membership recruitment, ideally gained working in a fee-based membership organization
- Experience conceptualising, managing and delivering training systems in diverse geographies/cultures, both in-person and using virtual tools
- Demonstrable understanding and experience of how to maximize use of systems in support of membership and services prospecting and retention, including applied use of a CRM (e.g. Salesforce)
- Proven ability to take independent action, delegate assignments, assume responsibility and provide effective line management and team leadership
- Substantial Budget and project management skills and experience
- Interpersonal and communication skills and ability to build trust and productive relationships
- Excellent levels of spoken and written English
Additionally desirable
- Knowledge and understanding of different sustainability standards
Other Relevant Information
Term: This is intended as a permanent position.
Salary: Commensurate with experience.
Working Hours: Based on a full time equivalent of 37.5 hours per week. The ISEAL Alliance operates a Flexible Working Policy and is happy to consider applications for flexible working after the relevant qualification period has passed.
Location: Based in ISEAL’s London head office.
International Travel: The post holder will be required to undertake occasional international travel including overnight stays.
Annual Leave: 25 days / year (including office closure between Christmas and New Year)
Equal Opportunities: The ISEAL Alliance strives to be an equal opportunities employer and commitment to this process is expected.
Ideal Start Date: ASAP
How to Apply
Interested candidates should submit a current CV and a statement explaining how they meet the selection criteria for the position to recruitment@isealalliance.org, quoting the job title “Senior Manager, Membership and Services”. Specific enquiries about this role and the application process can be sent to the same email.
Deadline for applications will be 24 February 2017, noon (BST). We regret that we will only be able to contact short-listed candidates. Previous applicants need not apply.
